The fine print, in plain English.
Our terms, privacy practices, and booking conditions. We keep it clear and fair.
Honest, practical small print.
Kytrix Travel is in pre-launch. As we move towards operating public services, we're building the framework that sits behind the brand—so you know exactly how we look after you and your data.
Data & Privacy
How we handle your personal data when you join the Insider Circle or book a trip.
Terms of Use
The rules for using this site and our booking conditions for day trips.
Complaints
What to do if something doesn't feel right on a trip or on the website.
Data & Privacy
We only collect what we genuinely need to run the business and improve the service.
Privacy policy
How we collect, use and look after your personal data when you interact with us.
Cookie policy
Information about cookies, analytics technologies, and how to manage your choices.
Website & Booking Conditions
Clarity and fairness—know what you're agreeing to when you use the site or buy a ticket.
Booking conditions
The terms that will apply to paid trips, transfers and private hire services.
Conditions of Carriage
The terms that will apply to paid trips, transfers and private hire services.
Refunds & cancellations
How refunds, cancellations and changes work for day trips and private hire.
Safety, Accessibility & Licensing
Policies that match what you'd expect from a licensed PSV operator.
Complaints policy
How to raise a concern and how we’ll respond, including how we learn from feedback.
Accessibility statement
Our work to make the Kytrix Travel experience usable for as many people as possible.
Licensing & insurance
Our status as a licensed small-group operator and what that means for your safety.
Not sure which policy applies?
If you're unsure how something here applies to your trip or data, just reach out. We speak plain English, not legalese.