1. Scope of this statement

This statement covers the public pages on kytrixtravel.co.uk, including:

• marketing pages (for example, Routes, Trips, Groups);
• information and legal pages (for example, Legal & policies, Privacy, Terms);
• waitlist, enquiry and contact forms; and
• early tools like route voting and trip idea submissions as they go live.

It does not yet cover any future logged-in areas (for example, account dashboards or group leader portals), which we'll assess and document separately closer to launch.

2. Our accessibility aims

Our goal is for key public parts of the Kytrix Travel site to meet the spirit and most of the requirements of WCAG 2.1 AA (Web Content Accessibility Guidelines), recognising that we're a small operator building iteratively.

In practical terms, that means we aim for:

• clear structure and headings so pages work well with screen readers;
• usable layouts on mobile, tablet and desktop, without horizontal scrolling at common zoom levels;
• sufficient colour contrast between text and background for body copy and key UI elements;
• keyboard-accessible navigation, forms and key interactive components; and
• alt text and sensible labelling for meaningful images, icons and links.

3. What’s working well today

As of this statement, we've already put effort into:

• using semantic HTML where possible (headings, lists, nav, main);
• adding labels and descriptions to key forms (waitlist, contact, feedback);
• supporting keyboard focus styles across buttons and links in the design system;
• ensuring important text is readable against the brand colours; and
• reducing reliance on colour alone to convey meaning (for example, combining icons, text and colour for alerts).

4. Where we know we can improve

We're still actively developing the site, and we already know there are areas that may need more accessibility work, including:

• new components and marketing sections as they're added (for example, interactive route maps, voting widgets, calendars);
• more detailed manual testing with screen readers and keyboard-only navigation;
• checking colour contrast for all secondary UI states and less common combinations; and
• refining focus order and skip links as layouts evolve.

Some content may temporarily fall short of WCAG 2.1 AA while we're iterating. Where we spot this, we'll log it and prioritise fixes in future development cycles.

5. What to do if you can’t access part of this site

If you have trouble using any part of the Kytrix Travel website, please tell us. Examples might include:

• you can't complete a form using a screen reader or keyboard alone;
• you can't read text because of colour contrast or font size;
• you struggle with time limits or moving content; or
• you need information in a different format.

You can contact us via the contact page. If possible, please include:

• which page or section you were using;
• what you were trying to do; and
• what assistive technology or device you were using (for example, screen reader name, browser, phone or desktop).

We'll do our best to respond and suggest an alternative way to get the information or complete the task, and we'll log the issue for future fixes.

6. Alternative formats and contact options

We are a small team, but we'll try to offer information in alternative formats where reasonable – for example:

• simplifying complex text for easy-read style summaries of key pages;
• providing printable versions of certain information on request (for example, key policies or trip overviews); and
• agreeing a preferred communication method with group leaders who need specific support.

If you need information in a different format, please reach out via the contact page and we'll see what we can do.

7. Technical information about this site’s accessibility

The Kytrix Travel website is built using modern web technologies (Next.js, React and HTML5) and is intended to be compatible with:

• current versions of major desktop and mobile browsers (for example, Chrome, Edge, Safari, Firefox);
• operating systems that are still supported by their vendors;
• common assistive technologies that work with those browsers.

The site may not function well on very old browsers or unsupported operating systems. We do not intentionally block older devices, but we focus testing on currently supported platforms.

8. Third-party content and integrations

Some parts of our site will rely on third-party services, for example:

• embedded reviews (such as Trustpilot widgets);
• maps or route visualisations;
• external payment or booking providers; and
• social media embeds or share tools.

We do not have full control over the accessibility of these services, but we'll aim to choose providers who take accessibility seriously and to provide alternative routes (for example, text links) where we can.

9. Accessibility and offline services

Accessibility isn't just about the website. As we launch and grow, we'll factor accessibility into:

• vehicle selection and layout, including steps, handrails and lighting;
• boarding and alighting procedures, especially at ferry terminals and busy pick-up points;
• staff training on supporting passengers with mobility, sensory or cognitive needs; and
• how we communicate important information before and during a trip (for example, clear written joining instructions).

These areas will also be covered in our operational policies and risk assessments as we get closer to launch.

10. Reporting accessibility problems

If you find any accessibility issues that aren't mentioned on this page, or you think we're not meeting accessibility requirements, please contact us. You can:

• use the form on the contact page;
• mention that your message relates to website accessibility so we can prioritise it; and
• tell us how the issue is affecting you (for example, "I can't submit the form using a screen reader").

We will acknowledge your message within a reasonable time and aim to let you know:

• whether we can fix the issue quickly; or
• if not, what workarounds or next steps we can offer.

11. Enforcement and your rights

As a UK-based operator, we take our responsibilities under equality and discrimination law seriously, including making reasonable adjustments for disabled customers. Nothing in this statement affects your legal rights under UK law.

If you're unhappy with how we've handled an accessibility concern, you can follow our Complaints & feedback policy or seek independent advice (for example, from Citizens Advice or relevant advocacy organisations).

12. Future reviews of this statement

We expect to review and update this statement periodically, especially:

• before major website releases;
• when we add significant new features (for example, online booking, account areas); and
• when we receive useful feedback from users or accessibility audits.

When we make substantial changes, we'll update the last updated date at the top of this page.

13. Questions about accessibility at Kytrix Travel

If you're a passenger, group organiser or partner and you want to talk about accessibility – digital or offline – please get in touch. This might be because:

• you're planning a trip with passengers who have specific needs;
• you want to understand how accessible a particular service will be; or
• you'd like to share your experience and help us improve.

We'd rather have those conversations early, so we can plan properly and set realistic expectations for everyone involved.