Happy family group boarding a Kytrix Travel vehicle for a day out from the Isle of Wight
Help centre

Answers without the waffle.

Find clear information on bookings, accessibility, group travel, safety, and how Kytrix works.

Isle of Wight basedFerry timings built inSmall groups

Travelling today and need help?

Don't worry. Check your booking email first—it contains the direct driver number and specific instructions for your trip. If you can't find it or need further assistance, please visit ourContact page.

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Everything you need to know about how we make your big day out stress-free.

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FAQs

Answers to common questions about bookings, payments, pickups, ferries, kids, and luggage.

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How it works

A step-by-step overview from booking to coming home, so you know exactly what to expect.

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Safety & Care

Our approach to safety checks, DBS, safeguarding, and on-the-day routines.

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Accessibility

Details on steps, doors, seats, and mobility aids to help you decide if a trip fits your needs.

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Is this trip right for you?

Everyone's needs are different. We believe in total transparency about step heights, door widths, and luggage space so you can book with confidence.

Read Accessibility GuideContact the Team

Quick Check:

  • Check the Accessibility page for vehicle specifics.
  • Read our Accessibility Statement for digital compliance.
  • Need a wheelchair space? Please contact us before booking to ensure the right vehicle is allocated.

Still need help?

We are real people, based on the Island.

Contact & Support

Have a question about a future trip, or need a private hire quote? Use our contact forms for the fastest response.

Contact Us→

General questions & pre-booking advice.

Lost Property & Feedback→

Items left behind, complaints and compliments.

Quick Tip

When emailing us, including your booking reference and travel date helps us find your details instantly.

Office Hours:

Mon - Fri: 09:00 - 17:00

Sat - Sun: Monitoring for urgent operational issues only.

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