The terms that apply when you book a trip with us. Clear, fair, and written in plain English.
These booking conditions set out how your contract with Kytrix Travel is expected to work once we're running trips and transfers.
These booking conditions explain the terms of the contract between you and Kytrix Travel Limited when you book:
They are written with UK consumers in mind and assume your journey starts (or finishes) on the Isle of Wight or nearby mainland ports.
These conditions apply when:
Any quotes, itinerary ideas or route voting on the site are not binding contracts. They become binding only when we confirm your booking.
For most bookings we expect to act as the principal operator of the transport service: your contract is with Kytrix Travel Limited, not with an individual driver.
In some cases we may work with carefully chosen partner operators (for example, if we need a larger vehicle). Where that's the case, we'll tell you clearly who is operating the service and whether any additional conditions apply.
You must be at least 18 to place a booking with us. By booking, you confirm that:
You are responsible for checking that the details you give us are correct, including:
Please let us know as soon as possible if anything is wrong so we can correct it. Changes may affect price and availability.
Your booking confirmation will set out what is included. This will usually cover:
Prices will normally exclude personal travel insurance, food and drink, and tickets you choose to buy on the day unless we say otherwise.
For many bookings we may ask for a non-refundable deposit to secure your place or hire. The balance will then be due by a date we specify on your confirmation (often 6–8 weeks before travel for day trips; earlier for some hires).
If you miss the balance due date, we may treat your booking as cancelled and apply the cancellation terms below.
We aim to keep pricing simple. Once your booking is confirmed, we will not change the price unless:
If that happens, we'll talk to you openly and give you options before proceeding.
If you want to change your booking (for example, different date, time, pick-up point or passenger numbers), please tell us in writing as soon as possible.
We'll do our best to help, but changes are subject to:
We may apply a small admin charge for significant amendments, especially close to departure. We'll tell you about any charges before you decide whether to go ahead with the change.
If you need to cancel, please let us know in writing. Because we're reserving seats or a vehicle and turning away other work, cancellation charges will normally apply.
The exact scale may vary by product and will be set out more precisely when we launch. As a guide only, we expect something along these lines for standard day trips:
For private hire and bespoke work, we may use a different scale that reflects the size of the booking and any third-party costs. This will be set out in your quote or confirmation.
We recommend that you have suitable travel insurance in place to cover cancellation costs where possible.
We'll plan carefully to run services as advertised, but sometimes we may need to make changes or cancel a trip. This might be because of:
Sometimes we'll need to make small changes – for example a slightly different pick-up time, an alternative ferry sailing or a different but equivalent route. We'll let you know as soon as we reasonably can.
If we need to make a significant change or cancel a service, we'll normally offer, where possible:
Our aim is to be fair and practical. We'll explain the situation clearly and work with you on the best outcome we can manage in the circumstances.
You are responsible for:
If you are late and miss the departure, we cannot guarantee to hold up the journey for you, especially on shared trips. In such cases, refunds will usually not be available.
Please keep luggage to what has been agreed in advance. If you turn up with significantly more luggage than expected, we may not be able to carry it safely.
You're responsible for your personal belongings. We'll take reasonable care, but we're not generally liable for loss of or damage to personal items unless it's caused by our negligence.
We want trips to feel calm and welcoming for everyone. You agree that you and your group will:
We reserve the right to refuse travel or cut short a journey without refund if someone in your group behaves in a way that puts others at risk or causes serious nuisance or damage.
We're building Kytrix with accessibility in mind, but we're a small operator and not every vehicle will suit every need. Please talk to us early about:
We'll be honest about what we can and can't provide and will not accept a booking that we don't think we can run safely.
We will provide the services you book with reasonable care and skill. We do not exclude or limit our responsibility for:
Subject to that, for non-package bookings (for example, single transport-only services):
We strongly recommend that you take out suitable travel insurance for your trip. This may help cover you for:
We do not currently sell or arrange insurance; you'll need to arrange it yourself.
If something goes wrong, we'd like the chance to sort it out quickly. If you're unhappy during a trip, please let the driver or group leader know as soon as you reasonably can so we can try to fix it on the spot.
If you want to raise a concern after you get home, please contact us within a reasonable time via the contact page or see our Complaints & Feedback page once it's live.
These booking conditions are governed by the laws of England and Wales. Any disputes or claims relating to them will be dealt with by the courts of England and Wales, although if you live elsewhere in the UK you may also bring proceedings in your local courts.
If anything here is unclear, or you're planning a more complex group trip and want to check how these conditions would apply, please reach out before booking. You can contact us via the contact page.
We're a small operator, so we'd rather talk things through and set clear expectations than hide behind fine print.