Travel that works for everyone.
We're committed to making our trips accessible. Here's what we can accommodate and how to let us know your needs.
About this guide
This is a high-level guide based on our standard fleet. Exact vehicle specifications vary. Before booking, please always check the specifictrip page notes, view our vehicle guide, or contact us if you have specific medical or mobility needs.
Honesty is the best policy
Accessibility isn't one-size-fits-all. We provide clear, honest information so you can make the decision that's right for you.
We’d rather give you honest information about limits and constraints than pretend every trip suits every body.
Boarding and seating should feel calm and respectful. We plan timings and pickup points to avoid the rush.
We think about walking distances, steps, toilets and rests – not just driving time.
Travelling with mobility aids
Our standard fleet consists of step-access minibuses. While we accommodate many aids, we do not always have low-floor access.
Usually travel on your lap, overhead, or in a secure luggage area.
Note: Tell us when booking so the driver knows to allow extra time at steps.
If you can transfer to a seat, the folded chair can often be stored in luggage.
Note: We’ll confirm space and tie-down options based on the vehicle size.
Most standard minibuses have steps. Level boarding spaces are limited.
Note: Look for trips marked 'Accessible Vehicle' or contact us to check lift availability.
Bulky or power-dependent equipment requires bespoke planning.
Note: Contact us well in advance. We may be able to signpost specialist alternatives.
Boarding & Seating
Exact layouts vary, but most Kytrix vehicles feature a front side door with 2–3 steps and handrails.
We plan space for small bags per person. Aisles must remain clear for safety.
For airport transfers or large equipment, please confirm capacity with us before booking.
- Shortest distance to seat.
- Good visibility.
- Can feel bumpier/noisier.
- Smoothest ride quality.
- Good balance of access/comfort.
- Requires walking down aisle.
- Often an extra step up.
- Bumpiest ride on rural roads.
- Not for limited mobility.
Which trips might suit me?
Common scenarios to help you gauge if a trip fits your comfort level.
You’re generally OK on your feet but need time, handrails and sensible pacing.
Likely Trips
- Shorter local trips.
- Mainland days with close drops.
- Airport transfers (driver helps with bags).
Things to check
- Step count on trip page.
- Walking distance at venue.
- Rest stop frequency.
You may be able to transfer into a seat, or you may need to remain in your chair.
Likely Trips
- Trips with 'Accessible Partner' vehicles.
- Bespoke private group journeys.
Things to check
- Lifts/Ramps explicitly mentioned.
- Tie-down arrangements.
- Venue accessibility.
Physically OK, but you get tired, sore or overwhelmed on long or busy days.
Likely Trips
- Half-day local trips.
- Low-sensory destinations (Gardens).
- Trips with planned rest blocks.
Things to check
- Total trip duration.
- Venue noise levels.
- Quiet zones availability.
Sensory & Comfort
We know that for autistic passengers, anxious travellers, or children, the "vibe" is just as important as the ramp.
- We publish total day lengths so you can plan energy levels.
- We aim for calm journeys, not loud music or shouting.
- Headphones, fidgets, and comfort items are always welcome.
Unsure? Just ask.
If you are on the fence about a specific venue or trip duration, a quick conversation is the best way to avoid frustration.
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