Common questions, clear answers.
From ferry timings to luggage and accessibility, this is where we answer the questions people usually ask before they book.
Pre-launch information
Some details on this page are based on how we plan to operate at launch. Final terms, pricing and policies will be confirmed in our Legal & policies section before we start taking bookings.
Browse topics
Jump to the section that matches your question.
General booking
How to book, who can book and what happens before you pay.
Payments & prices
How you pay, what’s included and how we handle refunds.
Pickups & timings
Where we meet you, how early to arrive and what if you’re running late.
Ferries & delays
How ferry crossings fit into your day, and what happens if things change.
Kids, families & supervision
Age limits, supervision expectations and family-friendly details.
Luggage & belongings
What you can bring, what can stay on the vehicle and lost property.
Changes & cancellations
What happens if your plans, or ours, have to change.
Still stuck? Let's chat.
If you can't find what you're looking for, or your situation is a bit unusual (like Stressed Parent Sarah needing specific car seat info), we're happy to talk it through.
Page last updated: