Your safety comes first.
Our vehicles are maintained to the highest standards, our drivers are fully trained, and we carry all the right insurance.
A note on transparency
This page explains how we think about safety in plain language. The formal details – including policies and legal wording – will be published in our Legal & Policies section before we start carrying passengers.
Safety built in, not bolted on
Every Kytrix trip should feel calm, organised and predictable. That starts long before anyone steps onto a minibus – in planning, training, maintenance and clear expectations.
People before timings
We take a calm, people-first approach. Timetables matter, but they never come before basic safety, dignity and clear communication with passengers.
Not just a checklist
Safety isn’t an occasional inspection – it’s daily walkaround checks, planned maintenance, and consistent habits before, during and after every trip.
No hidden surprises
We’d rather be clear about limits and constraints than over-promise. If something affects your trip, we explain it in plain language and early.
Drivers, DBS and Training
The driver is the person you see most on the day – but a lot of their safety work happens quietly in the background.
- Properly licensedDrivers must hold the correct PCV entitlement and meet medical and legal requirements.
- Checked and vettedWhere trips involve children or adults at risk, we expect drivers and staff to hold appropriate DBS checks in line with the role.
- Briefed for your tripDrivers receive specific info – route, timings, ferry plan, group type, accessibility notes – before the day.
- Trained for calmFocus on smooth, considerate driving that keeps everyone comfortable and safe.
Our full Safeguarding policy sets out exactly how DBS checks, supervision expectations and reporting routes work.
For Schools & Groups
Schools, youth groups and care organisations can always request policy copies for their own risk assessments.
Vehicles checked, not just cleaned
Cleanliness is comfort, but maintenance is safety. Inspections and repairs are recorded and visible behind the scenes.
Before passengers get on board, the driver carries out a daily walkaround check covering key safety items:
Defects are recorded. Vehicles with safety-critical issues do not go into service.
- Scheduled careVehicles follow a planned maintenance schedule, not just "fix on fail."
- Auditable recordsSafety inspections and services are recorded so we can prove compliance.
- Touchpoint cleaningRoutines focus on handrails and high-use areas, not just aesthetics.
Thinking about risk
Risk assessments aren't about eliminating every risk. They're about understanding what's reasonable for this group, on this day.
Before we publish
- •Route, ferry & traffic analysis
- •Group suitability checks
- •Boarding points & lighting assessment
- •Passenger info requirements
Before your date
- •Roadworks & disruption checks
- •Accessibility note review
- •Driver & vehicle allocation
- •Timing adjustments
On the day
- •Driver dynamic risk assessment
- •Stops adjusted for conditions
- •Live communication on changes
- •Incident & near-miss recording
Safeguarding & Support
Safeguarding is a shared responsibility between us and the families traveling. We aim to be approachable and vigilant.
- A clear Safeguarding Policy defining roles and reporting.
- Strict boundaries and behavioral expectations for all staff.
- Clear processes for escalating any concerns raised by passengers.
If you see something that worries you, we want to know.
- •Speak to the driver immediately if safe.
- •Use emergency services if there is immediate danger.
- •Contact us privately via our Support channel.
When things don't go to plan
Breakdowns or medical issues can happen. What matters is clear processes and honest follow-up.
Driver secures the scene first. Emergency services called immediately if needed. We communicate with organizers ASAP.
Incidents and near misses are logged, not ignored. We review them to find patterns.
We want to hear your concerns. Send feedback via our support form.
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