Let us put it right.
Left a coat on the bus? Something not up to scratch? Use this page to log lost property or give us feedback so we can fix it.
For non-emergency issues
Use this page for lost property, compliments, complaints, and general feedback.
If you have an urgent safety issue on a live travel day, please use the emergency phone number in your booking email.
How can we help?
This form routes straight to our small team. We use it to reunite people with lost items, investigate complaints, and share positive feedback with our drivers.
What belongs here?
Lost property
You left something on a vehicle or at a pickup point.
Compliment
Something went well and you’d like us to know.
Complaint
Something wasn’t right and you’d like a response.
General feedback
Ideas or thoughts that could help us improve.
Other helpful links
Tell us what happened
Please provide as much detail as possible so we can sort this out quickly.